AXELA (USA)

Redifining interactions with collections agencies

The Project

New coded ‘look and feel’ for the United States’ leading provider of Community Association Collections Services. 

About the Client

Founded in 2016, Axela Technologies is a PropTech company that provides automated solutions to help community associations manage and address their delinquent account receivables. In 2021, Axela raised $4M in Series A funding.

Request

Being a customer-centric digital company, Axela tasked us with the challenge of visually redefining how they interacted with their client base. The weight behind said task was effortlessly depicted by Axela’s CEO “We’re extremely proud of our customer retention rate – we’ve never lost a client, or experienced a scenario where an association decides to go back to the old way of doing things after working with us”.

Solution

Front end, UX and UI redesign for 30+ customer-facing modules, including programmatically generated reports and coded email campaign templates and content.

Resources

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